Frequently Asked Questions
Is my Hunter Board ready to go out of the box?
Yes, it is. Your Hunter Board is shipped to you with 50% battery. We do recommend you to fully charge it before using it for the first time, but if you can't wait you can ride it.
How does the suspension system work?
Thanks to Hunter's patented suspension system, fully independent from the turning system, you can have all the shock absorption you need in a rigid deck.
What does this mean for you? It means that you won't have to worry about those nasty potholes, cracks and small debris on the road while having the superior handling and precise control of rigid decks at high speeds. You can learn how we designed our proprietary suspension system here
Can I go over any hole/debris on the road?
Your Hunter Board comes with an integrated suspension system with 53 mm of wheel travel. This means that you can go over small and medium sized holes and debris on the road and your board will absorb the vast majority of the shock, keeping your ride smooth and with minimum vibrations. Can your Hunter Board absorb the shock from bigger/deeper debris/holes? Yes, it can. You'll feel some vibration, but nothing compared to what you'd experience if there were no suspension system to absorb shock.
Can my Hunter Board get wet?
Yes, but only to a certain point. Your Hunter Board is water resistant, not waterproof. This means that you can ride it in some wetter environments like in the rain, but if you submerge it, it'll break.
Do you ship to my country?
We ship to all countries but North Korea.
Can I take my Hunter Board on an airplane?
Guidelines for airline treatment of lithium battery-powered electronic devices in passenger baggage are issued by the International Air Transport Association (IATA).
IATA’s guidelines stipulate that portable electronic devices brought aboard a passenger aircraft as either checked or carry-on baggage must have a watt-hour rating of less than or equal to 100Wh. Our battery pack exceeds 100Wh and will not be permitted on a commercial flight.
These guidelines are widely adopted within the airline industry but each airline defines its own regulations. We highly suggest calling the airline prior to travel, especially if you plan to take your board on an international flight. They have the final call on the subject.
Since the battery pack is easily removable, if you want to fly your Hunter Board you have two options:
1) Ship your battery pack to the your final destination and check the skateboard alone as luggage (if you're staying in a hotel just send them an email asking if they'll receive the package with your battery and keep it for you until you arrive);
2) Rent a Hunter Board battery pack at your destination using our service Rent the Power (only available in selected cities). More information on this soon.
You can always remove the battery pack, place it in your carry-on, and check the skateboard alone as luggage. Just beware that IATA's guidelines are here for your safety.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Paypal and Amazon Pay as payment methods.
Do you offer financing?
What shoes are best for riding?
Above all, your shoes need to be comfortable, grippy and with flat bottoms. Normal skate shoes will do the job. There are many guides on the web that can help you find the best shoes.Here's our favorites.
What is the minimum age to ride?
Riders must be at least 16 years of age. To ride an electric skateboard on any public property (roads, sidewalks, parks, etc.) the operator must be at least 16. If you are under 16, we advise you to grab a regular longboard to get acquainted before your electric one.
What's the maximum age to ride?
345 years old. We don't want anyone older riding a Hunter Board.
What is the maximum rider weight for Hunter Board?
The maximum weight the Hunter Board can take is 200 kg (441 lbs).
How much are taxes and duties for my Hunter Board?
International taxes and duties vary significantly by country so we are unable to specify what the exact total will be for each order. The range can vary between 19% and 23% for most cases. This isn't something specific to Hunter but applies to all imported products.
When should I service my board?
Your board has been designed to be maintenance-free. Nonetheless, problems can happen. The best thing to do is send us a message every time you feel something isn't the way it should be, and after analyzing the situation, we'll propose a course of action.
Is there any warranty?
If there is a problem with my board, how will it be resolved?
If there's a problem with your Hunter Board first check our Knowledge guides and look for a solution there. If you can't find a solution for your problem in the Knowledge guides please send us an email to firstname.lastname@example.org.
How do returns work?
Can I ride my Hunter Board in the hot/cold?
To avoid any battery or electronic damage, avoid riding your Hunter Board in environments above 60 degrees Celsius (140 Fahrenheit) and below negative 20 degrees Celsius (minus 76 Fahrenheit).
Can I ride in any terrain?
How can I clean my Hunter Board?
It's very important to keep your electric skateboard clean. It'll give it a longer lifespan and keep it sexy. To clean your Hunter Board wipe it with a lightly damp cloth and prevent any water or dirt entering the electronic components. After this, wipe the board with a dry cloth. Learn more about how to take care of your vehicle at the Knowledge page.
Should I wear a helmet?
Yes, at all times when riding any electric skateboard. Your life's too important to lose it just because it "looks cool" to ride without a helmet.
How do I change the delivery address?
If your order hasn't been shipped we can change the address. Send us an email to email@example.com with "URGENT" written in the subject line.
What do I do if I have shipping issues?
The first thing you should do is check the tracking code we sent you after your order was shipped and try to understand what's happening. Get in touch with the company responsible for the delivery. If the problem requires our input to be solved, please send an email to firstname.lastname@example.org and we'll see what can be done.
Can I do tricks on my Hunter Board?
You can try but be careful. Don't forget that there's electric components inside of it. An extremely hard fall and you might break something not covered by warranty.
How fast does it go?
Your Hunter Board has a maximum speed of 55 kph (34 mph).
How do I brake?
There are two ways to brake/stop:
a) Stop accelerating, and the Hunter Board will gradually stop.
b) Brake.To brake pull the joystick to you in the opposing movement you'd do to accelerate.
When you make a full stop place your right foot (if you're "regular") or your left foot (if you're "goofy") on the ground, this is especially important if you're going uphill because it'll avoid you start rolling down the hill.
How do Ride Modes work?
How do I charge my Hunter Board?
How many charges will I get out of my battery?
You can get between 500 to 1000 charges from your battery. We're not able to give you an exact number because, as with all batteries, this depends on how often you use and charge your board. The Hunter Board's battery cells have been heavily tested and are highly reliable. You can rest assured that they won't fail you.